FAQ

Q: Does the showroom have all the products on the online store?
A: No, due to the limited showroom floor space and the number of products offered by Westland Furniture, most products will be displayed unless the products are not in stock.

Q: Are the prices in the physical showrooms the same as the online store?
A: Yes, the online prices are the standard.

Q: Are the products in the physical showrooms the same as the online store?
A: Yes, products sold online are 100% the same as physical stores, satisfaction guaranteed. 

Q: What payment methods are accepted in the physical showroom?
A: Westland Furniture showroom accepts EFTPOS and cash.

Q: How long will delivery take?
A: Currently, a portion of Westland Furniture’s products are kept in stock. Products that are in stock will normally be delivered within 3 working days to the showroom. Products that are not currently in stock need to be ordered and produced from the factory. Production time varies according to capacity of the factory; time will be between 30-60 days.

Q: If the product that is delivered is damaged, how will this be resolved?
A: If the damage is light and can be fixed on the spot, the delivery staff will do so. If damage is unable to be fixed on the spot, the product will be taken back to the store and suitable actions taken. If product is too damaged to fix, an exchange will be organised. 

Q: I don’t live in the metropolitan area; can delivery still be arranged?
A: Yes, Westland Furniture can arrange for delivery within a certain area and delivery fee is at extra charge. If delivery location is within 30km of the showroom, cost is $80. If delivery location is between 30-50km of the showroom, cost is $100. Locations above 50km will be require a quote.