Terms & Conditions

REFUND POLICY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We are not required to provide a refund or replacement if you simply change your mind. When committing to a purchase, please choose carefully when selecting the size, colour and style required.

You are responsible for confirming all furniture dimensions with measurements in your home before going ahead with your order.

However, you can choose a refund or exchange if a product has a major problem. This is when the product:

  • has a problem that would have stopped someone from buying the item if they had known about it;
  • is unsafe;
  • is significantly different from the sample or description; or
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the product and we will compensate you for any drop in value.

If the problem is not major, we will either repair or replace the product within a reasonable time, or provide you with a refund. Where the problem is not major, we can choose which remedy to provide you. If we choose to repair the product but do not repair it in a reasonable time you can then choose a refund or replacement.

Please also note that all images on the website are for illustration purposes only. Actual products may vary slightly due to the computer screen that displays the images, different lighting conditions, and the nature of the timber used. For example: the grain and colour of wood will undoubtedly vary between each piece of furniture.

Please report all problems to us as soon as possible and keep your proof of purchase (e.g. your receipt) as we will require this in order to provide you with a remedy.

Appropriate photographs should be attached so we can correctly identify the issues and affected parts.

WARRANTY POLICY

Our products come with a warranty from their manufacturer which applies under normal domestic use. Information about this warranty is provided in documentation accompanying the product. 

The Warranty Period commences from the date of your Tax Invoice. All our Brand new products comes with 12 months warranty covering all manufacturing defects; workmanship or materials. Defects in workmanship and materials are defined, for the purpose of this warranty, as causing the products to be unsound structurally or mechanically, or substantially altering the appearance of the product.

Please report all problems to us as soon as possible and keep your proof of purchase (e.g. your receipt) as we will require this in order to provide you with a remedy.

Appropriate photographs should be attached so we can correctly identify the issues and affected parts.