When committing to a purchase, please choose carefully. We not accept refunds \f you simply change your mind. Our company policy states we do not automatically give a FULL REFUND or REFUND OF DEPOSIT by: simply changing your mind, misunderstandings, difficulties with assembly, or if the product differs from your expectations
Please note that all images on the website are for illustration purposes only. Actual products may vary due to product enhancement. There also may be difference due to the screen that displays the images, different lighting conditions, nature of the timber, woodgrain and colour will undoubtedly vary between each piece of furniture.
Customers need to report faults and issues in writing at the time of delivery. If problems are reported within this time frame then the company can negotiate with the customer in regards to the best solution. If problems are reported outside these parameters then the company reserves the right to make the final decision. The company also reserves the right to charge a service fee if repair or services are required. Please see the Delivery and Assembly policy below for more information.
When an invoice has been generated, a transaction has taken place where you have committed and understood the conditions above. Please keep your receipt and invoice as proof of purchase.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality.
Warranty only applies for all new products supplied by Westland Furniture for use in Australia only and is as per the Manufacturer Warranty.
This Warranty does not apply to:
Normal wear and tear, including pilling, fading, loss or deterioration to the whole of the product or its components Damage caused by improper use, cleaning, negligence, treatment, transportation, storage of the products or otherwise caused by your acts and or omissions.
Damaged caused through any modifications, alterations, improper assembly, tampering or products used commercially or in a manner exceptional to domestic use;
Damage caused by exposing the products to the sun, extreme heat or cold, or chemicals/agents that are known to damage the finish of the product;
Defects in products that are sold “as Is” which have been brought to your attention prior to purchase;
Products sold as floor stock, repaired products or defects which have been made known to the customer
All major damages need to be reported within the first 48 hours of delivery or on close inspection upon pickup as mentioned earlier.
If problems arise after delivery, the company reserves the right to charge a service or service call fee, if customers were to return goods for repair or require a member of staff to visit their premises.
If items are covered within their warranty period and problems were indeed a manufacturing fault then the company shall bear all expenses provided the goods were returned at the customer’s own transportation costs.